Terms and Conditions of Hire and Recording Services
1. Introduction
These Terms and Conditions apply to all bookings, hire items, audio guestbook services, recording services, styling services, delivery services, digital file delivery, keepsake preparation and related services provided by Memory Line.
By making a booking, paying the required booking deposit, signing a booking form, accepting a quote, using Memory Line’s services, or otherwise confirming a booking in writing, the customer agrees to these Terms and Conditions.
Memory Line provides services connected with weddings, memorials, family stories, private events, milestone occasions, corporate events and personal voice preservation. These services may involve personal memories, voice recordings, private messages and emotionally significant events. Memory Line will provide services with care, professionalism and respect, while also requiring customers to meet their responsibilities under these Terms.
2. Business Details
Memory Line operates as a partnership business in South Australia.
In these Terms:
“Memory Line”, “we”, “us” or “our” means the Memory Line partnership, its partners, staff, contractors, agents and representatives
“customer”, “client”, “you” or “your” means the person, couple, family, organisation, venue or entity making the booking
“event” means the wedding, party, memorial, celebration, corporate event, private session or other occasion for which services are booked
“services” means any hire, styling, recording, editing, delivery, setup, collection or keepsake service provided by Memory Line
“hire items” means any physical items supplied by Memory Line, including phones, audio guestbooks, telephone boxes, signage, stands, plinths, furniture, backdrops, decor, florals, carts, props, cables, accessories and related equipment
“recordings” means any audio messages, voice files, interview recordings, guestbook recordings, raw files, edited files or other audio content captured as part of the service
3. Relationship With Other Policies
These Terms should be read together with Memory Line’s:
Customer Service Policy
Complaint and Dispute Resolution Policy
Privacy and Recordings Policy
Refund and Cancellation Policy
Safety and Venue Requirements
Damage, Loss and Bond Policy, if separate
any quote, invoice, booking confirmation or written agreement issued to the customer
If there is inconsistency between these Terms and another Memory Line policy, these Terms apply unless Memory Line confirms otherwise in writing.
Nothing in these Terms limits any rights the customer has under Australian Consumer Law.
4. Australian Consumer Law
Memory Line will provide services with due care and skill, will aim to ensure services are fit for any purpose made known to Memory Line, and will provide services within agreed or reasonable timeframes.
If Memory Line does not meet a consumer guarantee under Australian Consumer Law, the customer may be entitled to a remedy. Depending on the circumstances, this may include:
fixing the issue
re-performing part of the service
replacing or re-delivering a file
re-editing audio
providing a partial refund
providing a full refund where legally required
allowing cancellation where the failure is major
another appropriate remedy
Nothing in these Terms excludes, restricts or modifies any non-excludable rights or remedies the customer may have under Australian Consumer Law.
5. Booking Process
A booking is not confirmed until:
Memory Line accepts the booking in writing
the customer pays the required 20% booking deposit
the customer provides the information reasonably required to secure the booking
Memory Line issues a booking confirmation, invoice or other written acceptance
The 20% booking deposit is calculated on the total quoted booking price and forms part of the total amount payable. It is not an additional charge.
Payment of the deposit allows Memory Line to reserve the customer’s date, allocate equipment and styling items, decline other bookings where necessary, begin administration and planning, and allocate time to the booking.
A date is not considered secured merely because a quote or enquiry has been issued. The booking is only secured once the required deposit has been received and Memory Line has confirmed the booking in writing.
For bookings made 14 days or less before the event or scheduled service date, the full booking amount is payable at the time of booking unless Memory Line agrees otherwise in writing.
Memory Line may decline a booking for any lawful reason, including unavailability, unsuitable venue conditions, safety concerns, service mismatch, unreasonable customer requests, non-payment, prior disputes or operational limitations.
The customer is responsible for checking all booking details, including date, time, location, service inclusions, package selection, delivery details and contact information.
6. Quotes and Pricing
Quotes are valid for the period stated on the quote. If no period is stated, a quote is valid for 14 days from the date issued.
Prices may vary depending on:
package selected
event date
event location
delivery distance
travel time
setup complexity
access conditions
staffing requirements
styling selections
custom work
file editing requirements
public holidays or peak dates
special requests
A quote does not secure a booking unless Memory Line confirms this in writing and the required payment is received.
Memory Line may correct obvious pricing or administrative errors where lawful and reasonable.
7. Payment Terms
Payment terms will be stated on the invoice, quote or booking confirmation.
Unless otherwise agreed in writing:
a 20% booking deposit is required to secure the booking
the remaining 80% balance must be paid in full no later than 14 calendar days before the event or scheduled service date
for bookings made 14 days or less before the event or scheduled service date, 100% of the booking price is payable at the time of booking
all required payments must be cleared by the applicable due date
Memory Line may pause preparation, custom work, delivery, setup, recording, editing or file delivery if payment is overdue
late or unpaid amounts may result in cancellation of the booking after reasonable notice
If the remaining balance has not been received by the due date, Memory Line will make reasonable efforts to contact the customer and request payment.
If payment remains outstanding after reasonable notice, Memory Line may cancel the booking. Any deposit or other amounts already paid will then be dealt with in accordance with these Terms, Memory Line’s Refund and Cancellation Policy and Australian Consumer Law.
The customer must pay any applicable additional charges for approved changes, extended hire, additional services, waiting time, difficult access, damage, loss, cleaning, travel or other agreed costs.
8. Booking Deposits
Memory Line requires a 20% booking deposit to secure a booking unless otherwise agreed in writing.
The booking deposit:
is calculated as 20% of the total quoted booking price
is credited toward the total cost of the booking
reserves the customer’s event or service date
allows Memory Line to reserve equipment, furniture, styling pieces and other resources
allows Memory Line to begin administration, planning and preparation
may result in Memory Line declining other enquiries for the same date
The remaining 80% of the booking price must be paid no later than 14 calendar days before the event or scheduled service date.
The booking deposit is not automatically non-refundable in all circumstances.
If the customer cancels, Memory Line may retain some or all of the deposit where this is fair, reasonable and lawful and reflects matters such as:
work already performed
administration already completed
time reserved
equipment or styling items reserved
custom work undertaken
supplier or contractor costs incurred
non-recoverable expenses
loss of a reasonable opportunity to accept another booking
the timing of the cancellation
Memory Line will not retain any amount merely as a penalty.
All cancellations and refunds will be considered in accordance with Memory Line’s Refund and Cancellation Policy and Australian Consumer Law.
9. Customer Cancellations
Customer cancellations must be made in writing.
The date Memory Line receives written notice will be treated as the cancellation date.
If the customer cancels, the 20% booking deposit may be retained in whole or in part in accordance with Memory Line’s Refund and Cancellation Policy, provided that the amount retained is fair, reasonable and consistent with Australian Consumer Law.
Where the customer has paid more than the 20% deposit, including where the booking has already been paid in full, Memory Line will determine the amount to be refunded or retained by considering:
the timing of the cancellation
work already completed
administration and planning undertaken
equipment and styling items reserved
custom work
supplier or contractor costs
travel or preparation costs
whether other bookings were declined
whether the event date can reasonably be re-booked
the actual financial loss suffered by Memory Line
applicable Australian Consumer Law requirements
The customer is not automatically entitled to a refund simply because they change their mind, cancel the event, choose another supplier, find a cheaper option, reduce the event size or decide not to proceed.
Memory Line will not retain more than is fair and reasonable in the circumstances.
10. Rescheduling
The customer may request to reschedule in writing.
Memory Line will make reasonable efforts to transfer the booking to a new date, subject to:
availability
equipment availability
partner, staff or contractor availability
venue location
access requirements
price changes
seasonal demand
work already completed
custom costs already incurred
whether the new date is comparable to the original date
A rescheduling fee may apply where additional administration, travel, storage, staffing, supplier or preparation costs are incurred.
If Memory Line is unavailable on the customer’s proposed new date, the matter may be treated as a customer cancellation unless Australian Consumer Law requires a different outcome.
11. Cancellation by Memory Line
Memory Line may cancel a booking if:
the customer fails to pay by the due date
the customer fails to provide required information
the venue is unsafe or inaccessible
the service cannot be provided safely
weather or site conditions create unacceptable risk
the customer or their representative behaves abusively, threateningly or unlawfully
the booking involves illegal, unsafe or inappropriate conduct
serious illness, emergency, accident or unavoidable operational issue prevents service delivery
circumstances outside Memory Line’s reasonable control prevent service delivery
If Memory Line cancels for a reason within Memory Line’s control, Memory Line will offer an appropriate remedy, such as rescheduling, refund, partial refund, credit, substitute service or another fair solution.
If Memory Line cancels because of customer conduct, non-payment, unsafe conditions, inaccurate information or venue access issues, Memory Line may retain reasonable amounts for work performed, costs incurred and loss suffered.
12. Event Date, Times and Hire Period
The hire period, delivery time, setup time, collection time and event times will be confirmed in writing.
The customer must ensure Memory Line has adequate time and access to safely deliver, set up, test, pack down and collect hire items.
Additional charges may apply for:
early delivery
late collection
extended hire
after-hours delivery or collection
waiting time
restricted access
difficult parking
stairs or long-distance carrying
last-minute changes
multiple locations
delays caused by the customer, venue, guests or third parties
Memory Line may refuse to complete setup if time, access or safety conditions are unreasonable or materially different from what was agreed.
13. Venue Access and Customer Responsibilities
The customer is responsible for confirming venue access and requirements before the event.
The customer must provide accurate information about:
venue name and address
event date and timing
delivery and collection windows
loading zones
parking
stairs, lifts and access paths
floor surfaces
outdoor areas
wet weather backup
power access, if required
security requirements
venue contact person
venue restrictions
pack-down and collection rules
If Memory Line cannot deliver, set up, operate or collect items because of inaccurate information, restricted access, unsafe conditions or venue refusal, the customer may remain responsible for amounts due under the booking and any additional costs.
14. Outdoor Events and Weather
The customer must ensure that any outdoor setup location is safe and suitable for Memory Line’s equipment, decor, furniture, signage, phones and audio equipment.
Memory Line may refuse, relocate or modify setup if there is risk from:
rain
wind
extreme heat
mud
unstable ground
uneven surfaces
electrical hazards
water exposure
unsafe guest traffic
fire danger
poor lighting
other unsafe conditions
The customer should arrange a suitable wet weather or backup location for outdoor events.
If unsafe weather or site conditions prevent setup and no suitable alternative is available, Memory Line may treat the booking as affected by circumstances outside its reasonable control. Refunds or credits will be considered under the Refund and Cancellation Policy and Australian Consumer Law.
15. Safety and WHS
Memory Line will take reasonable steps to provide services safely.
The customer must not allow hire items to be misused, moved, climbed on, altered, damaged, overloaded or placed in unsafe conditions.
The customer must ensure that children, guests, venue staff and third parties do not interfere with equipment, cords, signage, props, decor, stands, phones, telephone boxes, furniture or backdrops.
Memory Line may refuse or stop a service if continuing would create a safety risk.
The customer may be responsible for loss, damage, injury, additional costs or service failure caused by unsafe venue conditions, guest behaviour, customer instructions or third-party interference.
16. Hire Items Remain Property of Memory Line
All hire items remain the property of Memory Line unless expressly sold to the customer in writing.
The customer must not:
sell, lend, sub-hire or transfer hire items
move items without permission
alter, paint, tape, glue, nail, staple or attach items without permission
expose items to weather or unsafe conditions
use items for purposes other than the agreed event
allow items to be removed from the venue
allow children or guests to climb on or misuse items
repair or modify items without permission
The customer is responsible for ensuring hire items are protected during the hire period.
17. Damage, Loss, Theft and Cleaning
The customer may be responsible for damage, loss, theft, heavy soiling, missing parts, breakage, cleaning, repair or replacement of Memory Line hire items during the hire period.
This includes damage or loss caused by:
guests
children
venue staff
contractors
weather
misuse
movement without permission
spills
food or drink
fire, candles or heat
pets
theft
negligence
failure to follow instructions
Memory Line may charge the customer reasonable costs for repair, replacement, cleaning, labour, transport, lost hire opportunity and related expenses.
Where possible, Memory Line will provide reasonable evidence of damage or loss.
18. Bond or Security Payment
Memory Line may require a bond or security payment for certain bookings or hire items.
A bond may be used to cover:
damage
loss
theft
missing items
cleaning
late return or extended hire
unpaid fees
collection issues
other agreed charges
The bond will be returned within a reasonable time after the event if no deductions apply.
If a deduction is made, Memory Line will provide an explanation and, where possible, supporting evidence.
19. Audio Guestbook Services
Memory Line will take reasonable care to provide prepared and functioning audio guestbook equipment for the event.
However, audio guestbook results may be affected by factors outside Memory Line’s control, including:
guests choosing not to leave messages
guests not following instructions
guests speaking too quietly
guests hanging up too soon
guests leaving inappropriate or unclear messages
background music
venue noise
wind
weather
intoxicated or disruptive guest behaviour
equipment being moved or interfered with
customer failure to provide a suitable setup location
venue restrictions
power or environmental issues
Memory Line cannot guarantee:
that every guest will leave a message
the number of messages received
that every message will be clear
that every message will be emotionally meaningful
that every message will be suitable for inclusion
that recordings will be free from background noise
If an audio issue is caused by a failure within Memory Line’s control, Memory Line will consider an appropriate remedy under Australian Consumer Law.
20. Guest Instructions
Memory Line may provide signage, prompt cards, written instructions or verbal instructions for using the audio guestbook.
The customer is responsible for ensuring the audio guestbook is placed in a suitable area and that guests are encouraged to use it appropriately.
The customer should ensure that the audio guestbook is not placed too close to loudspeakers, dance floors, bars, kitchens, outdoor wind exposure or high-traffic hazards unless agreed by Memory Line.
21. Recording Consent for Events
By booking an audio guestbook service, the customer acknowledges and agrees that:
the service involves guests voluntarily leaving recorded voice messages
Memory Line may collect, store, edit and deliver those recordings as part of the booked service
the final recordings will be provided to the customer as a private keepsake
the customer is responsible for ensuring guests are appropriately informed that voice messages are being recorded
Memory Line is not required to obtain a separate written consent form from each guest
guests who choose to pick up the phone and leave a message after being notified that the service records audio are understood to be voluntarily participating in the recording
the customer must notify Memory Line before the event of any privacy, cultural, religious, family, child-safety, legal or venue concerns
Memory Line may provide signage or suggested wording to assist with guest notification.
Recommended signage
“Leave a voice message for the couple. By using this audio guestbook, you understand that your voice message will be recorded and provided privately to the couple as part of their keepsake.”
22. Children and Vulnerable Participants
Where children, young people or vulnerable persons are likely to use the audio guestbook, the customer is responsible for ensuring appropriate parent, guardian or authorised adult consent and supervision where required.
Memory Line will not intentionally conduct a private recording session with a child or vulnerable person without appropriate consent and supervision.
Recordings involving children will not be used for marketing without appropriate permission.
23. Legacy and Private Recording Services
For private legacy, family story or voice preservation sessions, Memory Line will seek consent from the participant before recording begins.
Participants may:
pause the session
stop the session
skip questions
choose not to answer
ask for a break
withdraw from the session before completion
Memory Line is not a counselling, medical, legal, therapeutic or crisis service. If a participant becomes distressed, Memory Line may pause or end the session and suggest that appropriate support be sought.
Private recording sessions may include sensitive personal information. Memory Line will handle such recordings with particular care and confidentiality.
24. Recording Content
Memory Line is not responsible for the content voluntarily recorded by guests or participants.
Recordings may include:
emotional messages
jokes
background conversations
unclear audio
offensive language
private comments
inappropriate content
accidental recordings
silence
music or venue noise
Memory Line may, at its discretion, remove clearly inappropriate, distressing, offensive, irrelevant or unusable content from edited final files.
Unless otherwise agreed, raw files may include unedited content and may not be suitable for public sharing.
25. Editing and Final File Delivery
Memory Line will provide edited files, raw files or final keepsakes according to the package booked or written agreement.
Editing may include:
trimming silence
organising messages
removing accidental recordings
reducing unusable sections
basic audio balancing
naming or grouping files
preparing final digital files
Editing does not guarantee studio-quality sound, removal of all background noise, removal of all imperfections, or transformation of poor-quality guest recordings into clear recordings.
Delivery timeframes will be stated in the booking confirmation, package description or written communication.
Delivery may be delayed by:
number of recordings
editing complexity
file issues
customer changes
public holidays
illness
technical problems
payment delays
missing customer information
If Memory Line fails to deliver within an agreed or reasonable time due to a failure within its control, the customer may be entitled to a remedy under Australian Consumer Law.
26. Customer Responsibility to Download and Back Up Files
Once final files are delivered, the customer is responsible for downloading, saving and backing up them.
Memory Line is not a long-term archive service unless a separate written storage agreement is made.
Memory Line may retain files for a limited period according to its Privacy and Recordings Policy, after which files may be permanently deleted.
The customer should not rely on Memory Line to replace files after the retention period has ended.
27. File Retention
Unless otherwise agreed in writing, Memory Line may retain files for the following periods:
raw audio files: up to 90 days after final delivery
edited final files: up to 12 months after final delivery
booking, invoice, complaint and business records: as reasonably required for business, tax, insurance, legal and accounting purposes
After the relevant period, recordings may be permanently deleted.
28. Privacy
Memory Line will handle personal information and recordings according to its Privacy and Recordings Policy.
Memory Line may collect personal information including names, contact details, event information, venue details, payment records, booking notes, voice recordings and personal stories.
Voice recordings may be personal information where a person is identifiable.
Memory Line will use recordings for the purpose of providing the booked service unless separate permission is given for another use.
29. Marketing Permission
Memory Line will not use customer recordings, voice clips, personal stories, names, event details, images or testimonials for marketing without permission.
Marketing may include:
website portfolio
social media
reels
paid advertising
brochures
venue proposals
sample clips
promotional material
The customer may decline marketing use.
If marketing permission is given and later withdrawn, Memory Line will take reasonable steps to remove content from platforms controlled by Memory Line, but may not be able to remove content already shared, downloaded, copied or republished by others.
30. Setup Photos
Memory Line may take photos or videos of its own setup, hire items, decor, signage and styling for internal records, insurance, quality control, portfolio or marketing purposes.
Memory Line will take reasonable steps to avoid capturing identifiable guests, private details, children or sensitive event information unless permission is given.
The customer must advise Memory Line in writing before the event if they do not want setup photos used publicly.
31. Custom Items and Personalised Work
Custom items may include personalised signs, printed materials, bespoke styling, special decor purchases, edited recordings, custom graphics, special audio preparation, venue-specific setup planning or other customer-specific work.
Once custom work has begun or custom items have been ordered, amounts paid for that work may not be refundable unless required by Australian Consumer Law.
The customer must approve custom details, spelling, dates, names and wording by any required deadline.
Memory Line is not responsible for errors in customer-approved wording, spelling, dates or names unless the error was caused by Memory Line after approval.
32. Package Changes
The customer may request changes to the package or service in writing.
Memory Line may approve or decline changes depending on availability, timing, cost, equipment, staffing, safety, custom work and operational requirements.
Additional charges may apply.
Downgrades close to the event date may not result in a refund where Memory Line has already reserved items, completed work, declined other bookings or incurred costs.
Any changes must be confirmed in writing.
33. Substitutions
Memory Line will make reasonable efforts to provide the agreed hire items, styling items and equipment.
However, Memory Line may substitute items where necessary due to damage, loss, safety concerns, supplier issues, transport issues, weather, availability or circumstances outside its reasonable control.
Any substitute item will be reasonably similar in purpose, quality or style where possible.
If a specific item is essential to the customer, this must be confirmed in writing before booking.
34. Venue Rules and Third-Party Requirements
The customer is responsible for obtaining venue approval for Memory Line’s setup and services.
The customer must ensure the venue allows:
delivery and collection
audio guestbook placement
furniture and decor setup
signage
backdrops or stands
electrical or battery-operated equipment, if relevant
agreed access times
Memory Line is not responsible for venue refusal, venue restrictions, venue staff moving items, venue noise, third-party interference or venue rules that prevent the service from being provided as agreed.
35. Conduct of Guests and Third Parties
The customer is responsible for the conduct of guests, children, venue staff, contractors and third parties during the hire period.
The customer must take reasonable steps to ensure that hire items and recording equipment are not misused, damaged, moved, stolen or interfered with.
Memory Line is not responsible for service issues caused by guest behaviour, intoxication, interference, misuse, venue staff movement of equipment or third-party actions outside Memory Line’s control.
36. Limitation of Liability
To the maximum extent permitted by law, Memory Line is not liable for indirect, incidental, special or consequential loss, including emotional distress, loss of enjoyment, reputational loss, loss of opportunity, lost profits or costs arising from circumstances outside Memory Line’s reasonable control.
Memory Line’s liability is not limited where liability cannot legally be excluded or limited, including under Australian Consumer Law.
Where liability can lawfully be limited, Memory Line’s liability may be limited to one or more of the following:
re-supply of the service
cost of re-supplying the service
repair or replacement of a deliverable
refund of the amount paid for the affected part of the service
another remedy required by law
Because weddings and life events may be emotionally significant, Memory Line will handle issues with care, but cannot guarantee emotional outcomes, guest participation or perfect preservation of every moment.
37. Force Majeure and Events Outside Reasonable Control
Memory Line is not responsible for failure or delay caused by events outside its reasonable control, including:
severe weather
natural disaster
road closure
accident
illness or medical emergency
government restriction
venue closure
power failure
telecommunications failure
third-party interference
supplier failure
civil emergency
fire
theft
safety risk
other events beyond reasonable control
Where such an event occurs, Memory Line will work with the customer to find a fair and practical solution, which may include rescheduling, credit, substitute service, partial refund or cancellation, depending on the circumstances and applicable law.
38. Complaints and Disputes
If the customer is unhappy with a service, they should contact Memory Line as soon as possible.
Complaints will be handled according to Memory Line’s Complaint and Dispute Resolution Policy.
The customer should provide:
booking name
event date
description of the issue
supporting photos, videos, screenshots or examples
the outcome they are seeking
Memory Line will review the complaint fairly, including the booking terms, communications, evidence, service provided, customer responsibilities, and Australian Consumer Law.
If the complaint cannot be resolved directly, the customer may seek advice from Consumer and Business Services South Australia or another appropriate body.
39. Public Reviews and Social Media
Memory Line respects honest customer feedback.
However, where a complaint involves private recordings, personal information, family details, wedding details or sensitive circumstances, Memory Line will usually respond privately rather than publicly.
Memory Line will not publicly disclose private customer information unless lawful, necessary and proportionate.
Customers are encouraged to contact Memory Line directly so concerns can be reviewed properly.
40. Respectful Communication
Memory Line will communicate with customers respectfully and professionally.
Customers are also expected to communicate respectfully.
Memory Line may set boundaries or limit communication if a customer, guest or representative engages in:
abuse
threats
harassment
discrimination
repeated hostile messages
unsafe conduct
defamatory statements
unreasonable communication volume
sexually inappropriate communication
Where appropriate, Memory Line may require communication to continue in writing only or through one nominated contact person.
41. Intellectual Property
Memory Line retains ownership of its business materials, including templates, prompts, package descriptions, styling concepts, website copy, forms, signage designs, editing processes, graphics, systems, branding and business documents.
The customer owns or controls the personal content they provide, subject to the rights of other people recorded or included.
The customer gives Memory Line permission to use customer-provided content and recordings to provide the booked service.
The customer must not copy, reproduce or commercially use Memory Line’s business materials without written permission.
42. Customer-Supplied Materials
If the customer provides photos, wording, music, poems, documents, scripts, names, signs, logos, images or other material, the customer confirms they have the right to provide and use those materials.
The customer is responsible for ensuring customer-supplied materials do not infringe copyright, privacy, confidentiality, moral rights, cultural rights, venue rules or any other rights.
Memory Line may refuse to use material that appears unlawful, offensive, unsafe, discriminatory, inappropriate or likely to cause harm.
43. Music and Copyright
Memory Line may not be able to use commercial music in edited recordings, videos or public-facing content unless appropriate rights or permissions are obtained.
If the customer requests use of music, the customer may be responsible for obtaining the necessary rights or licences unless Memory Line agrees otherwise in writing.
Memory Line may refuse to use music or other content where copyright permission is unclear.
44. Insurance
Memory Line will aim to maintain appropriate business insurance for its operations.
Insurance does not remove the customer’s responsibilities under these Terms.
The customer should ensure their venue, event and suppliers are appropriately insured.
45. Contractors and Assistants
Memory Line may engage contractors or assistants to help provide services, including delivery, setup, styling, editing, administration or technical support.
Memory Line will take reasonable steps to ensure contractors and assistants act professionally and protect customer privacy.
The customer must treat Memory Line’s partners, contractors and assistants respectfully.
46. Partnership Authority
Memory Line operates as a partnership.
Either partner may communicate with customers and manage bookings in the ordinary course of business.
Significant matters, including major refunds, legal disputes, serious complaints, privacy issues, missing recordings, major damage claims or substantial compensation requests, may require review by both partners before a final decision is made.
47. No Waiver
If Memory Line does not enforce a term immediately, this does not mean Memory Line waives the right to enforce that term later.
Any waiver must be confirmed in writing.
48. Severability
If any part of these Terms is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply to the extent permitted by law.
49. Governing Law
These Terms are governed by the laws of South Australia and the applicable laws of the Commonwealth of Australia.
The parties agree that South Australian courts and tribunals have jurisdiction, subject to any applicable consumer rights or legal requirements.
50. Updates to These Terms
Memory Line may update these Terms from time to time.
The version that applies to a booking will generally be the version provided or available at the time the booking is confirmed, unless:
the customer agrees to updated terms
a change is required by law
a later written agreement is made
51. Acceptance
By confirming a booking, paying the required booking deposit, signing a booking form, accepting a quote, or using Memory Line’s services, the customer confirms that they have read, understood and agreed to these Terms and Conditions.
The customer also confirms that they have authority to make the booking and accept these Terms on behalf of any couple, family, organisation, venue or event host they represent.
52. Contact
Customers may contact Memory Line using the contact details provided on the Memory Line website, booking form, invoice or booking confirmation.
Memory Line will aim to respond with warmth, professionalism and fairness.